Stephania Nova M Size

Import Buyer Info

In the United States

• The USDA permit is to import plant products to the USA without your import permit papers if they are  [ lower than 13 plants ] with the phytosanitary certificate. For the plant products that are [ more than 12 plants ], you have to send us a copy of the papers import permit papers so we can get the phytosanitary certificate for you.

 

In the EU (European Union)

• We provide the [ phytosanitary certificate ] for you.  To ship the plant with/without the phytosanitary certificate to your country will be the buyer's risk. We are not responsible for custom confiscation.

 

In Australia 

• Buyers have to send us a copy of your import permit papers so we can get the phytosanitary certificate for you. It is very hard to import the plant to Australia. You have to check with the Australian Quarantine and Inspection Service (AQIS) on import requirements. And in case you can’t provide us import permit, we could send it with/without a Certificate. And its your own risk to import the plants. 

 

In Canada

• We have an alternative option for buyers to choose express shipping service with our shipping agent. Our shipping agency will provide a buyer's import permit and tracking number. Also, buyers can combine many plants in 1 package and in 1 shipment. Generally, the shipping takes 5 to 8 Business days. Or you can choose to ship without the import permit. And its your own risk to import the plants

 

In Brazil and Mexico

• Your customs may be strict to import the plant to your country. You should contact your customs for the import permit before ordering. In case you can’t provide us import permit, we will send it without a Certificate. And we are not responsible for custom confiscation.

 

In Singapore

• Npark required buyers to have an import permit that brings plants into Singapore. Buyers can apply online with the attached export document from Duoleaf [Exporter]. We will share our export document with you after shipping it out from Thailand. The import permit fee costs SGD $11 for each consignment basic. Once the online application and fee are done before the plant arrives in Singapore. The Npark will release the plant and delivery it to your home. 

 

⚠️ By purchasing our plant(s), the Buyer agrees to the description above.

International shipping available

Please check the restrictions of your country before making an order.

The package will be shipped directly from Thailand 

via Standard Small Package Airmail and it will take about 10 -30 business days. It may take a longer time depending on the clearance at your customs.

All parcels will be declared as gifts

In order to minimize the value of the plants in CN22 form around 30 USD / 1000 THB. Buyer responsible for your importing TAX if required.

Buyers should check customs for bringing plants into the country with/without requiring a phytosanitary certificate or any restrictions on your customs. We won't take responsibility for any items if the plants were confiscated at your customs.

Bulb(s) are shipped at the buyer’s risk. We try to pack the best way but if damage occurs by rough transit it is beyond our responsibility. However, if certain plants rot or die in the box, please contact us within 3 days. Take photos of the box and plants when arrive. In case it arrived in bad condition. We will send you a replacement or a refund. But please note that the refundable will be deducted shipping cost.  

Any dispute, request refund, cancel the order (charged 5%), or any wrong information, the buyer needs to inform our team within 1 business day after ordering to avoid the unnecessary cost incurred. If you have any questions, please inbox us and share them with us. We will assist you as soon as possible.